politique de confidentialité
At Eternal Stones Export, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure its protection.
1. Information We Collect
Personal Information:
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Name
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Email address
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Phone number
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Shipping and billing addresses
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Payment information (credit card details, PayPal, etc.)
Non-Personal Information:
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Browser type and version
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IP address
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Pages visited and time spent on our website
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Referral source (how you found our website)
2. How We Use Your Information
We use the information we collect for the following purposes:
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Order Processing: To process and full-fill your orders, including sending confirmation emails and shipping notifications.
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Customer Service: To provide customer support and respond to your inquiries.
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Personalization: To personalize your shopping experience and recommend products that may be of interest to you.
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Marketing: To send promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.
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Improvement: To analyse website usage and improve our products, services, and website functionality.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
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Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential and use it only for the specified purposes.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations).
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
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Encryption: Sensitive information (such as credit card details) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway.
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Access Controls: Only authorized personnel have access to personal information, and they are required to keep this information confidential.
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Regular Audits: We regularly review our security practices and technologies to protect your data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information.
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Types of Cookies: We use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction.
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Managing Cookies: You can choose to disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features on our website.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
8. Your Rights
You have the following rights regarding your personal information:
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Access: You can request access to the personal information we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete information.
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Deletion: You can request that we delete your personal information, subject to certain exceptions.
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Opt-Out: You can opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the contact information provided below.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Thank you for trustingEternal Stones Export with your personal information. Your privacy and security are our top priorities.